Privacy Policy
Last Updated: December 18, 2024
1. Introduction
Ocean Resort ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking
- Create an account on our website
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in surveys or promotions
This information may include: name, email address, phone number, mailing address, payment information, and preferences.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on pages
- Date and time of visit
3. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Communicate with you about your booking
- Send you marketing communications (with your consent)
- Improve our website and services
- Respond to your inquiries and provide customer support
- Comply with legal obligations
- Prevent fraud and enhance security
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Deliver personalized content
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Third-Party Services
5.1 Booking Platform
We use Roomsy as our booking platform. When you make a reservation, your information is shared with Roomsy to process your booking. Please review Roomsy's privacy policy for information about their data practices.
5.2 Analytics
We may use third-party analytics services to help us understand how visitors use our website. These services may collect information about your use of our website and other websites.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Object to certain processing of your information
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Ocean Resort
4384 S Island Hwy
Campbell River, BC V9H 1E8
Phone: +1 (250) 923-4281
Email: stay@oceanresort.ca
13. Compliance
This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.